Refund policy

Return & Refund Policy

At AHWA, customer satisfaction is important to us. We take great care in preparing and packaging every order.

Food Safety

Because our products are food items, we are unable to accept returns or exchanges on opened or used products for food safety and quality reasons.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Once your request has been reviewed, we may offer a replacement, store credit, or refund, depending on the situation.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Refunds

If a refund is approved, it will be issued to the original payment method used during checkout.

Please note that it may take 5–10 business days for your financial institution to process and post the refund.

Non-Returnable Items

The following items are not eligible for return:

• Opened coffee products
• Used products
• Products damaged after delivery due to improper handling or storage

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

ahwa.canada@gmail.com