Shipping policy
Shipping Policy
At AHWA, we carefully prepare and package every order to help ensure that your coffee arrives fresh and in excellent condition.
Shipping Area
We currently ship to addresses within Canada only.
Order Processing
Orders are usually processed within 1–2 business days.
Orders placed on weekends or statutory holidays will be processed on the next business day. Processing times may be longer during holidays, promotions, or periods of high order volume.
Shipping Rates
Shipping rates for orders under CAD $100 are calculated at checkout based on the delivery address, package size, package weight, and available shipping service.
We offer free standard shipping on orders of CAD $100 or more, before applicable discounts and taxes.
Estimated Delivery Times
Estimated delivery times depend on the customer’s location and the shipping service selected at checkout.
Typical estimates are:
- Ontario: approximately 1–3 business days
- Other Canadian provinces and territories: approximately 3–7 business days
These timelines are estimates only. Delivery may be affected by weather, carrier delays, remote destinations, statutory holidays, or other circumstances outside AHWA’s control.
Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing the tracking details after the order has been fulfilled.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
AHWA is not responsible for delivery delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.
Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost, Delayed, or Damaged Orders
If an order appears to be lost, significantly delayed, or damaged during delivery, please contact us as soon as possible.
For damaged orders, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and shipping package
Please report damaged orders within 7 days of delivery. We will review the issue and work with the shipping carrier when appropriate.
Contact Us
For questions about shipping or an existing order, contact us at:
ahwa.canada@gmail.com